AudioHero Privacy Policy

Use of Our Website:

When you use this website, the website's server automatically collects data about your home server's domain. This information is used only for internal review in aggregate and non-personally-identifiable form. In addition, you may be asked to provide certain personal and non-personal information. You agree that you are the only person responsible for the accuracy and content of this information.

We may use your personal information to process sales transactions, offer customer service, assist our product and service development efforts, and to assist our direct marketing and marketing analysis activities. Demographic (non-personal) information is also used in order to improve our content and product offerings. Occasionally we may use your contact information to send you information about special offers. You may choose not to receive this information by making your request in an email to support@audiohero.com. AudioHero.com also reserves the right to disclose any information in order to satisfy any legal or government request, or if such disclosure is necessary or appropriate to operate AudioHero.com, or to protect the rights, property or other legal obligations of AudioHero.com.

This information is stored securely on a server that is separate from our website server.

Any information that we collect about you as an identifiable individual is not shared with any third party, unless it is required to undertake the activities outlined above.

Security of Your Online Transactions:

The AudioHero.com website provides an industry-standard secure online environment for online transactions. Every effort is made to protect confidentiality and prevent the loss, misuse or alteration of information provided to us by our website visitors.

You acknowledge that no data transmission that takes place over the Internet can be guaranteed as 100% secure. Therefore, AudioHero.com cannot guarantee that your personal information will not be subjected to unauthorized third party intrusion.

You therefore acknowledge that any and all information provided by you through the interface of this website is provided at your own risk.

Governing Law:

Your use of this website is governed by and interpreted in accordance with the laws of the Province of Ontario, Canada. You and AudioHero.com agree that the courts of the Province of Ontario shall have jurisdiction over any action or proceeding arising from your use of the website.

GDPR - General Data Protection Regulation - Compliance:

Audio Hero provides a sound effect, production element and music search, licensing, and distribution platform (the "Platform") for its own products and for third party products. Under applicable law, Audio Hero is the "data controller" of company and personal data collected through the Platform. The following discloses our information gathering and dissemination practices for the Platform.

Information We Collect:

When you use the Platform, we may automatically gather your IP address. The following information is gathered when you enter it: email address, company name, individual name, physical address(es), phone number, and additional personal information you enter voluntarily. If you do not wish to provide this information, you will not be able to create an account, log in, or use many Platform features. When you register on our companion download web site https://download.audiohero.com you will have an opportunity to review and agree to specific data rules and regulations that apply.

Where Information Is Processed:

Audio Hero is based in Canada. No matter where you are located, you consent to the processing and transferring of your information in and to Canada. The laws of Canada governing data collection and use may not be as comprehensive or protective as the laws of the country where you live.

How We Use Your Personal Information:

By using the Platform and providing us with your Company and Personal Information, you are granting Audio Hero your consent to use your Company and Personal Information in the following ways, which are necessary for the operation of the Platform:

  1. Handling customer service requests, such as reaching out if we identify a problem you're having with the Platform. If you encounter a problem using the Platform and you reach out to us for assistance, we may use your contact information you previously entered to find more information about the issue and help address it. If the Platform generates an error while you're using it, we may log your name, email, or IP address to help us diagnose and fix the problem. In some rare cases, we may reach out to you once the error has been resolved. No one outside of Audio Hero employees and technical professionals contracted by Audio Hero for this express purpose has access to these logs. We may also reach out preemptively to notify you of important events, sales or product releases, provided that we have your prior permission to do so. We will never sell or share your contact information with third parties for marketing or any other purposes not explicitly outlined in this Policy.

  2. Retaining contact info when you purchase from the Platform. When you purchase from the Platform, some portion of your business and personal information is retained in perpetuity pursuant to the terms of that purchase.

Processing Payments:

The Platform uses PayPal and BrainTree to process payments (Processors). When you enter payment information, you are providing your information directly to the Processors who will store and use it for processing payments you authorize. The Platform and its Clients do not see or store your credit card information.

Google Analytics:

The Platform uses Google Analytics to track anonymized statistics about users and technology, which helps us improve the Platform. For example, we might look at trends in how many users use specific web browsers to help us determine which ones to support. We do not use this information to follow individuals but instead look for broader trends. Please visit http://google.com/analytics to learn more about how Google Analytics handles your personal information.

Meeting Legal Requirements:

Audio Hero reserves the right to disclose any content, records, or electronic communication of any kind (including personal information or private electronic communication transmitted on the Platform): (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate Company; or (iii) to protect the rights or property of Company or its users, sponsors, providers, licensors, or merchants. Company also reserves the right to reject any order or to request additional information from any customer.

Cookies:

The Platform uses cookies for several reasons to enhance the user experience, for instance, to track items placed in shopping carts in the event that your transaction is interrupted.

Data Retention:

We generally retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.

Security:

We take reasonable steps to protect the information provided to the Platform from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Platform may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information via the Internet.

Your Data Rights and Choices:

You may, at any time, request an export of the Personal Information we have collected about you by sending an email to the company using. When you submit a request for your Personal Information, Audio Hero will provide you with that information by return email within 15 business days. In addition, you may, at any time, request to delete your account and all the Business and Personal Information we have collected about you. When you submit a request to delete your Business and Personal Information, Audio Hero will process that request within 15 business days.

Deleting your information will effectively close your online account and render it inactive and you will no longer have the rights to use any sounds or music you have downloaded from Audio Hero. In addition, you will have no further access to your account. Please note that such records as Audio Hero would be required by law to maintain will be maintained.

Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any information. Your continued use of the Platform after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.